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  • How durable are your floors?
    All our floors are finished in house bespoke to each customer and get an extra clear top coat of oil for additional durability. Once your JSW floor has been installed there is no need to apply another coat of oil. It comes totally pre finished! A lot of our competitors advise their floors are pre finished, but when you read the small print, they advise to apply another coat of oil once installed. Which is frustrating as more labour and costs are involved and most importantly you can't get your furniture moved back in . Another thing to look out for is oil missing from the grain. This is a definite NO No and even water will stain the floor! We have tested our finishes durability for nasty house hold products. I.e Red wine, tomato sauce, butter etc and as long as wiped up with a damp clean cloth (no fairy liquid please ) the floor won't stain.
  • In what ways do solid and engineered oak flooring react to environmental conditions?
    Solid oak flooring tends to expand in warm conditions and contract in cold ones. It is also susceptible to humidity and moisture, which can lead to structural changes. i.e warping and gaping. Engineered oak flooring is less reactive to such conditions, making it more versatile for different environments within a home. Engineered oak is also suitable for under floor heating making it a great choice for humid environments due to its stability and resistance to moisture. Unlike solid oak , it is less likely to warp or develop gaps when exposed to high humidity levels. This makes engineered oak flooring a reliable and durable option for any room.
  • Is Engineered Oak suitable for underfloor heating ?
    Engineered Oak flooring is suitable to use with underfloor heating, due to construction of the backing this stops any warping or gaping. Unlike Solid oak which is a serious NO NO for fitting with underfloor heating.
  • What is the difference between Engineered Oak Flooring & Solid Oak Flooring
    A solid hardwood floor is made from the same timber species throughout its entire thickness, which is why it is commonly referred to as solid wood flooring. The engineered flooring, on the other hand, consists of a wear layer of hardwood bonded to high-quality plywood in various thicknesses.
  • I really like the idea of having plank my living room, but Herringbone in the hall way?
    This is absolutely fine. Both the Elite & Core collection have different styles at the same thickness so they can be fitted seamlessly.
  • I like a colour but i want a different spec/material?
    No a problem. Nothing is off the shelf and everything is produced Bespoke to each customer. You choose the collection, style (herringbone, plank ETC), thickness, grade, bevel and finally the colour. The options are endless.
  • I like a specific colour, but I want to add the Bandsawn texture.
    This is no problem, you can mix and match colours and textures to suit your preference. Add the bandsawn texture, tumbled, hand carved or bunt effect. Making your floor truely unique.
  • What is Engineered Oak Flooring ?
    Thanks to the solid oak top layer on engineered oak flooring, it looks just like solid oak once fitted. Engineered oak flooring is known for its exceptional durability, making it a popular choice among homeowners. Unlike solid oak flooring, which is prone to warping and shrinking, engineered oak flooring is designed to withstand fluctuations in temperature and humidity, making it more resistant to damage and ensuring its longevity. Additionally, the multi-layer construction of engineered oak flooring adds stability and strength, making it a reliable and long-lasting option for any space.
  • Do I fit my kitchen after or before the flooring ?
    This is totally up to you. However, there are pros and cons. Cons: if fit the flooring first you pay for flooring material that you don't see and the kitchen installers may scratch or damage the floor. Pro: if you fit the flooring first and you ever change the layout of the kitchen in a few years.. i.e move an Island the flooring will be underneath.
  • What is the difference between UV Oiled, Hardwax Oiled and Lacquered Finishes?
    What is UV Oil? UV oil is a type of finish that is applied to hardwood floors to enhance their appearance and protect them from wear and tear. It is a clear coating that is cured using ultraviolet light, which makes it hard and durable. UV oil provides a natural look to the wood, enhancing its natural color and grain patterns. It also offers excellent resistance to scratches, stains, and fading from sunlight exposure. What is Hardwax Oil? Hardwax oil is another type of finish that is commonly used on hardwood floors. It is made from a combination of natural oils and waxes, which penetrate the wood to provide a protective layer. Hardwax oil enhances the natural beauty of the wood, giving it a rich and warm appearance. It also provides excellent durability and resistance to scratches, stains, and water damage. What is Lacquer? A lacquer is a bit like a modern day varnish and is applied to a wood floor as a way of protecting the floor and often giving it a shine. Lacquer effectively sits on the top of the wood and doesn’t sink in like oil does.
  • Do you supply and fit?
    We only supply Engineered Oak Flooring, however we have a couple of fitters who have worked along side JS Woodcraft for several years. They would liaise with you for a convenient time to come for a site visit and discuss your needs. They will inform us of M2 including fitting wastage How they are installing the floor - whether they are gluing it direct to the sub floor and need Glue and DPM or if they are floating and require underlay and a PVAC They will also look to see if any door thresholds are required where the new floor is butting up to existing floors with different heights. The fitter will give you a fitting quote direct and if you accept the quote you will pay them direct once work is complete. The fitters will give us a shopping list so we can give you an accurate quote of what is required. Please note, that site conditions sometimes change due to the time the fitter came out to measure, therefore they may need additional accessories if some of this has changed.
  • I have dogs and cat.... are they suitable for them?
    Yes absolutely, keep claws cut and watch for those puppies peeing! The Ammonia in the wee will stain the floor if not wiped up straight away!
  • How do you install Engineered Oak Flooring
    Please read our fitting guidelines, which covers the sub floor, under floor heating. It is important to use a fitter who has the knowledge and experience.
  • How much does it cost to install your floorings
    The fitters like to carry out a site visit to determine whats involved in the installation. It all depends on the layout of the area. Ie if its a small hallway with 5 doors there is quite a bit of labour involved, oppose to a square room with no tricky cuts! Usually you are looking at £25 per m2 for plank and £45 for herringbone or chevron. This doesn't include sub floor prep or fitting skirting boards.
  • My floor is fitted and it looks fantastic, however I need a door threshold.
    We sell various door thresholds, from Semi to full ramps, Twins, flat bead and end sections to compliment your floor.
  • Hows best to install Engineered Oak
    We recommend for best installation is sticking the planks, herringbone etc direct to the sub floor. This way there will be no movement. Remember your New floor will only perform as well as your sub floor. If the sub floor is damp, uneven or floor boards are loose this needs rectifying before the new floor gets installed.
  • I have run out of flooring!
    We can produce more flooring, but if its under 25m2, unfortunately we have to charge a small order surcharge. Even though the same recipe is followed, there may be colour variation from batch to batch.
  • Can I install the floor before the plastering has been done?
    No its best not to install the floor if any wet work is going on in the house. All major building work including plastering, decorating and kitchen fitting must be completed prior to fitting the new flooring. The bundles of flooring should be stored in a protected dry place on site where the flooring is to be laid. The bundles should ideally be allowed to acclimatise to the room environment for at least 48 hours prior to installation. Each board should be carefully checked prior to installation, never install any damaged boards.
  • What fitting wastage should I allow?
    We usally advise 5 - 10% for plank and 15- 18% for herringbone/chevron. The fitter will usually calculate this.
  • My floor is fitted but I have two packs left. Can you refund?
    Sorry each order is produced bespoke to each customer and is not refundable. Please appreciate we offer over 600 colours over 54 different formats of flooring. The bonus of having a little extra left over is if you need to repair due to a leak or removing a wall ... you have some boards left over!
  • What is fuming and how does this affect the colour?
    If the colour you have chosen involves the fuming process, the floor will come darker and mellow and lighten over time. You will also notice there are lighter and darker boards. This is how the ammonia reacts with the tannin's in the wood. Don't worry the flooring will settle down and mellow over time.
  • How do I pay?
    Your order is bespoke to you, therefore we ask for a 50% deposit on placing the order and then the balance on collection or before delivery. You can pay via bacs or over the phone using a debit or credit card.
  • How do I place my order?
    Give us a call on 01904 479900 and Elliot or Helen will guide you through the process.
  • What is your lead time?
    We have over 20000m2 of unfinished stock kept in our warehouse ready to finish in your desired colour. We usually work on a 2-3 week lead time. Please note, this can change depending on how busy we are! We suggest once you have made your final decision on your flooring choice is to place the order. This means that the stock is allocated and put into our production schedule. if site isn't ready for any reason we are more than happy to hold in our warehouse.
  • I thought I would need my floor sooner, however there are site delays?
    No problem we will hold your bespoke flooring in our warehouse, until site is ready.
  • What happens after I have placed my order?
    Once all your order details have been clarified. I.e Style - Plank,Herringbone, Mansion Weave, Chevron, Basket Weave Colour Grade Width How many m2 Glue or Underlay Accessories - radiator pipe collars, door thresholds We will email a quote for the supply of your order (this does not include installation) Once you are happy with the quote, we ask for a 50% deposit on placing the order and then the balance will be required before despatch or collection. The payment can be made via bacs or over the phone with a debit or credit card. Your order will be put into the production schedule and be ready for the date required. The JSW team will contact you as soon as the order is complete and ready for collection.
  • Where is your showroom?
    We a situated 10 miles north of York, in between Sutton on the Forest & Stillington. Our opening hours are Monday to Friday 8 am - 5pm Saturday 9am - 12pm Sunday and Bank Holidays closed. No appointment necessary
  • I aren't local to the area but really want to order a floor.
    No problem, we can ship top all areas in the UK. Please contact us for a price.
  • I don't have the facility to collect my flooring!
    No problem, we can organise a haulage company to collect & deliver kerb side or a "man in a van" at an extra cost. However, usually the fitters are more than happy to collect for our clients.
  • I have some flooring left over and I want to do another room but need more.
    Thats fine, we keep a piece of flooring out of your original production and can produce more. Please remember, the same recipe is followed, however due to it being a new batch there may be variance between batches. If the colour involves fuming then the new batch will come darker and mellow to the existing floor.
  • My floor has been fitted for 10 years and is looking a little tired. What can I do?
    You can sand and re oil the floor. Making our wood floors very versatile. You can even change the colour if required. If you would like a quote on sanding and re oiling. Please contact Gary Thornton.
  • My floor looks great, but I want to care for it,. How do i do this ?
    Please read our maintenance guidelines. We keep all these items in stock and can deliver if required.
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